It had never happened to me before.

I didn't see it coming at all. There were no initial red flags, except that maybe the project was too good to be true.

A seemingly dreamy client turned into a client who wanted their deposit back mid-project—and wasn’t very nice about it despite all my attempts to make it right.

I was upset and unsure what to do, so I referred to Ilise's advice on what to say (and do) when a client wants their deposit back.

Ultimately when the going got tough, I was grateful to have a contract that protects me.

My decision wasn’t easy…but this is what went down, and how I handled it:
Would you refund the deposit if the client wasn’t happy?

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Hi, I’m Jill, a web designer/developer who partners with talented designers, copywriters, and agencies on their websites, and their client’s sites. I’m passionate about crafting beautiful and innovative WordPress websites focused on clear positioning and positive user experiences. See my work & get my free report, Get Your Website Done: 12 Actionable Steps for Designers.