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What to say … when you have to say “no.”

Posted by Ilise Benun on

Saying no can be one of the trickiest things to say to a client. Recently, D.C. shared the words she used to say “no” to her client. 


The situation:

D.C. was asked to do a website for one of her client’s personal interests. The client thought it was a small project, but D.C. knew it wasn’t.

She didn’t want to alienate the client, and this is how she tactfully responded.

How do you say "no"?

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