This morning, Ilise and I were talking about today’s blog post. She brought up the topic of this being a good time of year to have a conversation with clients — about how things have gone this year, what’s worked, and what could be improved.
So, I took the opportunity to ask Ilise, “How have things gone this year? What have you liked? What can we improve?” (I’m not only a website copywriter – Ilise also calls me her "right hand.")
We had a great chat about the work we’ve done this year… how we have worked together and how we could grow in 2010.
Fortunately, we try to discuss and improve upon any hiccups as they happen. But not all working relationships are this way. Are your clients forthright about issues? Or do they need to be asked?
How about you? Are you the kind of person who says, “This isn’t working for me”? Or do you keep it in and ultimately resent your client?
We think that communication is the key to having good working relationships. To quote Ilise, “Clear communication is the key to success.”
So, for the sake of a productive, fruitful 2010, talk to your clients today. Come up with one thing you like, and one thing you would like to improve in each working relationship. Then call the client and have the discussion.
You will definitely get feedback that will help you improve your relationship in the future – and you might even get some well-deserved praise and appreciation (and don't forget to ask if you can use it as a testimonial)!
Try it. And let us know what happens.